The challenge of satisfying a new generation of customers
In the light of the latest results of the industry's Customer Satisfaction Survey, HBF policy director David O'Leary looks at the changing face of customer service as a new generation becomes ever more demanding
Quality v quantity - a balance to be struck
There are in the region of 30,000 words of editorial in this edition of Housebuilder.
Targeting a solution for our "broken housing market"
In advance of its launch of an offsite house, the Keystone Group commercial director Sean Og Coyle explains what actions the firm is taking to meet the challenges outlined in the government's Housing White Paper
A targeted immigration approach
The native UK construction workforce is ageing and hundreds of thousands will retire in the next few years. So, as Arcadis partner Richard Jones argues, we will need Brexit negotiations to allow skilled immigrant labour to come to these shores to build
White Paper signals change in starter homes policy
HBF policy director David O'Leary delves deeper into the Housing White Paper and unearths some important, and possibly overlooked, changes in emphasis on Affordable Housing and Starter Homes - or should that be affordable housing and starter homes?
An industry under the spotlight
There is a saying in the newspaper and magazine publishing world that readers "come for the news and stay for the features".
Embedding customer focused thinking
Charles Sweeney, chief operating officer at Tamdown, considers customer focus and how vital this is in all areas of our industry
How Help to Buy underpins the market
Richard Jones, partner at Arcadis, looks at the importance of Help to Buy to the private sales market and the continuing shift in emphasis in the strategies of registered providers as they evolve in the new housing environment
A massive package of change
HBF executive chairman Stewart Baseley says that the Housing White Paper is not as lightweight as some think and over time could make a big difference to supply
The end of buy-to-let?
Johnny Morris, research director at Countrywide, looks at the burgeoning Build to Rent sector as large investors look to get involved. Will they continue to grow their presence, potentially at the expense of smaller landlords?
