Privacy Policy

This website at (the ‘Site’) is owned and operated by House Builder Media Ltd (‘HBM’). We are a registered company with our principal place of business at Ground Floor, HBF House, 27 Broadwall, London, SE1 9PL.

Our owner is the Home Builders Federation (the ‘owner’), an unincorporated association with members. We share information and essential membership services with them in order to deliver our services to you.

The Site provides access to digital content that is provided free of charge on registration. No content may be reproduced for profit and without express permission from Housebuilder Media. 

The copyright and all other intellectual property rights in the Content and Site and all text, artwork, graphics or images to be found on the Site are the sole and exclusive property of us or our owners. 


Please read this Privacy Policy before using this Site.

The Privacy Policy set out below shall apply to all users of the Site. The terms ‘you’, ‘your’ and ‘user’ refer to any individual and/or business accessing this Site for any reason. References to ‘we’, ‘us’ and ‘our’ are references to HBM.

By submitting your information and using the Site, you consent to the collection, storage and processing of your personal information by us in the manner set out in this Policy.

The information we collect from you is only that required by us and/or our Owner in order to provide you with the information you have requested and to improve the service we provide. Except as provided in this Privacy Policy, we do not supply your personal information to any other person or company.


How HBM uses cookies on its websites

Cookies are small text files that can be used by web sites to make a user's experience more efficient.

The law states that we can store cookies on your machine if they are essential to the operation of this site but that for all others we need your permission to do so. does use some non-essential cookies. We do not do this to track individual users or to identify them, but to gain useful knowledge about how the site is used so that we can keep improving it for our users. Without the knowledge we gain from the systems that use these cookies we would not be able to provide the service we do.

This site uses different types of cookie.

We use Google Analytics, a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to analyse how users use the site. It counts the number of visitors and tells us things about their behaviour overall – such as the typical length of stay on the site or the average number of pages a user views.

The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. 

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google undertakes not to associate your IP address with any other data held by Google.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can access them through some types of browser. Search in your cookie folders for 'hbm' to find our cookie and the Google Analytics cookie if you wish to delete them.

More information about cookies, including how to block them or delete them, can be found at

Some third party cookies are set by services that appear on our pages. They are set by the operators of that service and are not in our control. They are set by Twitter, Facebook and inShare and relate to the ability of users to share content on this site.

More information about cookies, including how to block them or delete them, can be found at


You must be aged 18 or over to make any purchases from this Site. By placing an order with us, you confirm that you are of legal age to purchase the Content.

To view all the content on this site, you must register. To register you must provide certain information including but not limited to a user name, password and valid email address. We will use this information in accordance with the privacy policy set out below.

You shall not reveal the personal information of Your Account to any third party and will take all reasonable steps to ensure the security of your password and other relevant information. We will not be held responsible for any losses incurred due to unauthorised use of Your Account by any third party. It is your responsibility to bring to our attention any unauthorised use of Your Account as soon as possible. You may not enter the site using details of another user. It is your responsibility to ensure all data relating to Your Account has been entered correctly and kept up to date. You agree to accept responsibility for all activity that occurs under Your Account or password. 


Wherever you are asked to provide information in connection with the Site, you agree to provide true, accurate, current and complete details. You are not obliged to provide us with any optional information requested.

You agree not to: 

  • impersonate another person or use a false name or a name you are unauthorised to use, or create a false identity or origin or email address or try to mislead us or others as to identity or origin of any communications or to provide inaccurate or unreliable contact details; 

  • modify, access or make available data or Content stored on a computer or device which you have accessed through our network, when either (a) the owner of the data, computer or device has taken steps to prevent you from doing this or (b) the owner has expressed a wish that you do not do this

  • make available or upload files that contain Content or other material, data or information not owned by or licensed to you or collect information about others (such as names and addresses) without their prior consent; 

  • damage, interfere with or disrupt access to the Site or do anything which might impair its functionality; 

  • use the Site in any way to send unsolicited (commercial or otherwise) email or any material for marketing or publicity purposes, or any similar abuse of either; 

  • publish, post, distribute, disseminate or otherwise transmit, defamatory offensive, infringing, obscene, indecent or other unlawful or objectionable material or information; 

  • make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, trojan horses, worms, or any other harmful software; 

  • falsify the true ownership of Content or other material or information contained in a file made available via the Site;

  • obtain or attempt to obtain unauthorised access, through whatever means, to the Site. 

You shall not use the Site for any purpose or in any way that is prohibited by these Terms or otherwise unlawful.

You shall indemnify us in respect of any loss that we suffer as a result, directly or indirectly, of any breach by you of this undertaking.


We may share your data with a third-party auditing organisation so they can verify aggregated statistics about circulation and usage of our products or review our policies, processes and procedures for compliance with relevant standards. You can view their privacy policy by going to


In general, we gather information about all of our users collectively, such as what areas you visit most frequently and what services you access the most. We only use this anonymously and aggregated with other users’ information to protect your privacy. The information collected helps us determine what features and services are of most benefit to you in order to create the best possible service for you. We may share this information with our Partner, but only anonymously and in the aggregate, so that they may also understand how you use the features and services of our Site, and may also help to provide the best possible service to you.


In some instances, such as when you sign up to receive Housebuilder magazine, when you book to attend one of our events, enter our awards or register to read our editorial content and receive Housebuilder email alerts, we may require more specific information about you, such as name, e-mail address, postcode, age etc. This is known as your personal data.

In collecting personal data, obligations are imposed upon us under the GDPR. As data controllers, we have to comply with the rules of good information handling practice, known as the data protection principles which require, amongst other things, that your personal data is processed fairly and lawfully, is accurate and relevant and is subject to appropriate security. For a more detailed explanation of your rights as a data subject under the GDPR, we recommend visiting the Information Commissioner’s website.

You can review our data protection registration by inserting our number: Z9363014 on the query page of the Information Commissioner’s website.

We use personal data to send you business relevant information including housebuilder magazine, marketing information regarding HBM events and housebuilder news alerts.

We may use your personal data to respond to requests for information, or to contact you regarding Site changes and updates to your personal registration details. We may also use your personal data to evaluate our business, for market research, for any purpose required by law and for the purpose of marketing our products and services to you (by post, telephone, email or other available method).

You have a right to access the personal data held about you. To obtain a copy of the personal information we hold about you, please write to us at, we will require proof of your identity.

You can opt out of receiving information from us or our Owner (HBF) at any time and you also have the Right to be Forgotten.  We will action this within 48 hours when contacted in writing to either the above email address or by writing to us at:

Housebuilder Media, 27 Broadwall, London, SE1 9PL

Should your information change, you must inform us as soon as practicable by sending an email to 

All our employees and data processors that have access to, and are associated with the processing of your personal information, are obliged to respect the confidentiality of our visitors information.

In the future, as our business develops, circumstances may arise where we may sell our business or assets. In such circumstances, personal information is normally considered an asset of the business and may therefore be sold, traded or licensed to third parties by us.

In the event that the processing of your personal information involves its transfer to a country or territory outside the European Economic Area, that country or territory may not provide the same protection for your personal information and you agree to that transfer.


Save as set out above, we do not disclose your individual visits to our Site, or personal information that you provide, such as your name, e-mail address, postcode, etc., to any outside parties, except when we believe the law requires it. As stated above, we may record and share aggregated and anonymous information with our Owner. We are not responsible for any information inputted on our Owner’s website, as that information will be dealt with by our Owner and not us.

Our Site may also contain links to other Sites, which are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, the operators of these sites may collect information from you and it may be used by them in accordance with their privacy policy, which may differ from ours. 


Opinions expressed on the Site including Site users ratings of material are not the opinions of the Site or the operators of the Site and we accept no liability for reliance you may place on such opinions. 

Except as provided in these Terms we shall be under no liability, whether in contract, tort or otherwise, in respect of defects in the Content or their failure to correspond to specification or sample or for any injury, damage or loss resulting from such defects or failure. 

You shall not sue or seek to recover any damages or other payment from us or our agents, representatives, partners, employees, licensors, content and technology providers, and any parent or subsidiary company as a result of its decision to terminate or suspend the service hereunder. 

You accept that your use of the Site and the services contained herein is at your own risk. Save as expressly stated herein, the Site and Content are provided as is and as available and without warranties of any kind either expressed or implied. This shall include (but not be limited to) all implied warranties of fitness for purpose or merchantability to the extent permitted by law. 

Whilst we will make all reasonable efforts to ensure an uninterrupted service we do not make any guarantee representation or warranty that your use of the Site will be uninterrupted and without error and you recognise that we may temporarily suspend the service from time to time without notice to you in order to undertake essential Site maintenance. 

We do not warrant that this site will be compatible with all hardware and software which you may use. Although we may put in place security measures for your protection, we shall not be liable for damage to, or viruses that may affect, any computer equipment, software, data or other property as a result of your access to, use of or browsing of this Site or your downloading of any material. 

CONTRIBUTIONS TO THE SITE values your opinion and comments, so we may from time to time conduct online surveys and ask for comment and contributions for the Site. Your participation in these surveys is entirely optional. Typically, the information is aggregated and used to make improvements to the Site and to develop appealing content, features and promotions for you. Your contribution to any survey will be anonymous unless otherwise stated in the survey.

The following terms shall govern such contributions: 

  • You shall not submit any material or information to us or to the Site which breaches any statute, regulation or byelaw of any jurisdiction or which may breach the intellectual rights or privacy or other rights of any third party or which may be defamatory, obscene, blasphemous or indecent. It must be your own original work and you must have the full unencumbered right to make it available to us for all the purposes stated below. You hereby fully indemnify us against all damages, proceedings, claims, demands, liabilities, losses, charges, costs and expenses which we may suffer or incur as a result (direct or indirect) of any material, information or data submitted by you to us or to the Site. 

  • You agree that by submitting your contribution, you grant us a perpetual, royalty-free, non-exclusive, sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution.

  • You acknowledge that other users of the Site may post opinions about your contributions with which you do not agree and that we shall not be responsible for such opinions or any loss or damage you may suffer as a result of such opinion. 


Please submit any feedback to us. Feedback is used primarily for internal purposes to aid us in improving the Site. Any feedback submitted becomes our property and we may use feedback, such as success stories, for marketing purposes, or to contact you for further feedback on the Site. We will seek your written or email approval before using your personal success story for marketing purposes.


We may collect IP addresses of visitors to our Site to help diagnose problems with our servers and for system administration. We shall only use these addresses for technical and tracking purposes unless otherwise required by the law. We capture industry standard information contained in the server log file, such as browser type, pages visited, entry and exit points and visit duration solely for the purposes of analysis. Information contained in log files is intended for internal use only and will not be disclosed to our Owner. The aggregate logged information is not linked to any personally identifiable information.


You have a right to access the information that we hold about you. To obtain a copy you should email us at

or write to ‘Housebuilder Customer Services’ at the address above. We may charge a reasonable fee for this service.


If we decide to change our Privacy Policy for the Site, we will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. If, at any time, you have questions or concerns about our Privacy Policy, please email us at

Thank you for using the Site. We hope you find it informative and professional and look forward to reading your comments and developing the Site for your future use.