Emma Toms

Emma Toms

Chief Executive, New Homes Quality Board

Chief Executive, New Homes Quality Board

Emma has held senior leadership roles in a variety of sectors including automotive, railway and housebuilding. She brings over 20 years’ experience in senior customer experience (CX) roles where she has focused on delivering strategy to transform the end-to-end customer journey and developing customer research and insight that puts the customer at the heart of business decision-making.