<b><b>Prowting Homes has embarked on a mission to boost its service to customers. Ben Roskrow finds out how md Steve Rosier is leading from the front</b></b><br><b>Steve Rosier is either very brave or a bit crazy - or perhaps both. The Prowting Group managing director has decided to put his own privacy on the line when it comes to giving the company's customers the service they are increasingly demanding, by providing each one with his home telephone number. Customers can ring any time if they have a problem with their new home - or theoretically if they just fancy a chat. </b><br><b><b>Mission statement </b></b><br> The move is part of a customer-focused onslaught by Rosier and his team designed to meet the firm's ambitious mission statement - &amp;"to become the leading housebuilder in customer service.&amp;"<p></p><p>&amp;"By giving customers my phone number they can go straight to the top if an issue is not being dealt with to their satisfaction,&amp;" says Rosier. &amp;"But it is really an expression of confidence in our product and our service. In two and a half years I have had four calls at home.&amp;" </p><p>Rosier admits that it has not been so easy to convince other managers in the …