<b><b>Neil Cooper, NHBC Building Control manager, explains what NHBC is doing to provide housebuilders with a top quality service </b></b><br><b>NHBC&amp;’s building control efforts have traditionally been focused on the housebuilding sector and this shapes the way we work. In the past year we have introduced a number of changes, including a new management structure and new IT systems providing online services, to bring us well and truly into the 21st century. These steps will enhance and support the services we provide to the housebuilding industry.</b><br><b><b>Improved service</b></b><br> Internal changes at NHBC have been designed to improve the levels of service to registered housebuilders. Before the restructuring, NHBC had five regional offices in England and Wales operating with their own management structures. The new centralised structure simplifies this arrangement, there is now a single management chain which enables improvements to be adopted more quickly and efficiently.<p></p><p>Homeworking is an essential element of the changes. We want to ensure that our surveyors work closely with our field inspection staff and working from home gets the staff closer to sites. This is particularly important on complex jobs such as high rise flats, or difficult conversions which need extra specialist knowledge.</p><p>New technology is also delivering benefits …