LSL Corporate Client Department (CCD) is claiming to be the first asset manager in the UK to secure ISO 9001:2008 accreditation. LSL CCD conformed to the requirements of the internationally recognised standard, when independently reviewed by the British Standards Institution (BSi). <br> <br> ISO 9001:2008 is the internationally recognised standard for quality management systems, maintained by the International Organisation for Standardisation. The standard requires companies to adhere to procedures covering all key processes in their business, monitoring processes to ensure they are effective, keeping adequate records and checking output for defects and with appropriate and corrective action where necessary. One of the goals of the standard is to improve effectiveness via process performance metrics – numerical measurement of the effectiveness of tasks and activities. ISO 9001 also requires companies to track customer satisfaction. <br> <br> David Brown, commercial director of LSL Property Services said: “We have become the first residential property asset manager in Britain to receive such a seal of approval from the British Standards Institution. Reputation and trust are two of the cornerstones of the industry, and this accreditation is a cast-iron guarantee to lenders that we can be relied upon to provide consistent and outstanding service. “The …