Last month, housing minister Caroline Flint formally responded to John Callcutt’s review of housebuilding delivery, published in November 2007, in an open letter. The Callcutt review set out 37 recommendations based on five key propositions for easing the delivery pipeline. Flint stated that the government supported the “broad thrust” of the review and would be addressing many of its recommendations. She cited the zero carbon hub, established in June, which Callcutt had recommended should be created, to demonstrate that government was contributing to the zero carbon agenda and directly addressing the Callcutt’s report.<br><br>One aspect of the letter that HBF found particularly encouraging was the government’s support of ideas suggested by the NHBC and HBF as part of ongoing discussions with the Office of Fair Trading (OFT) for a revised annual customer satisfaction survey for the industry. “Caroline Flint’s response is helpful in terms of the customer satisfaction issue,” HBF’s director of external affairs John Slaughter confirmed. “It seems to support our discussions with the OFT and CLG on the subject.” However, Flint rejected Callcutt’s recommendation that the government should return to funding the annual customer satisfaction survey to ensure an independent view: “We consider it the industry’s responsibility to monitor …