<b><b>NHBC has just completed a year long programme of internal reorganisation to improve its efficiency and the support its products and services. Ted Chandler, general manager of the Building Control and Inspection unit, describes initiatives to further improve NHBC's building control and inspection services</b></b><br><b>The main purpose of our new customer-focused Building Control and Inspection unit is to address the needs of our builder customers in an ever-changing industry. As a modern professional service provider, our expertise and national coverage means we offer the best building control and inspection services to the housebuilding industry across the UK. </b><br><b><b>Consistent </b></b><br> We recognise that our builder customers place utmost importance on consistency within the services we provide. Our building control service is differentiated from that of other service providers by the application of national interpretation to what does and does not meet the principle requirements of the Building Regulations. This ensures certainty for our customers wherever they build throughout England and Wales. <p></p><p>Those companies that now seek to harness our inspection records to focus on areas where they may improve quality and compare their performance across regional operations, are now calling for greater consistency from our field based inspectors. As a result, since …