Two entrepreneurs with extensive construction and building services experience have launched a new service to housebuilders, through their business, Challenger Customer Care. <br> <br> The Doncaster-based business is owned by Richard Hutchinson and Ben Wilkinson, who are both from Doncaster and between them have more than 30 years’ experience in the surveying and contracting industry. <br> <br> Their business idea came about following their time working for some of the UK’s leading housebuilders and contracting companies, where they identified a gap in the market for a company that could manage the subcontractors that provide responsive repairs as part of a housebuilder’s two year NHBC warranty. <br> <br> Challenger Customer Care’s service means that housebuilders will benefit from more consistent and manageable costs, with the company project managing the whole process from receipt of call from householder to deployment of subcontractor and finally ensuring effective completion of the project, including any cost recovery from within the supply chain. The housebuilder is set to benefit from greater peace of mind, tighter cost control and a more efficient system, which means ultimately fewer problems and greater customer satisfaction.<br> <br>