In-house Research is celebrating a milestone in talking to new home owners. The company has just completed its 150,000th telephone interview with a new home buyer.<br> <br> The telephone surveys enable In-house Research to give feedback to its clients on how to improve their overall customer experience. This is why five of the UK's six top-rated home builders rely on In-house to help make their customer satisfaction experience the best it can be, the company says.<br> <br> Malcolm Pitcher, md of In-house Research comments: "No other research company delivers deeper, faster insight into the home buying experience than we do. We work with 40 of the UK's leading housebuilders, developers, contractors, managing agents and estate agents to increase customer satisfaction.<br> <br> "Over the years that we have been measuring the customer experience, we've seen both customer satisfaction and recommendation scores rise significantly. Some of our clients are now achieving nearly 100% when it comes to recommendation. Without clients listening to feedback and changing the way they work, scores like this could not have been achieved."<br> <br> Pitcher says that the average response rate for its surveys is 75%. "This means that the data we provide to our clients is more …