Customer Care>>Customer Satisfaction>>Increased profit

Registration: 2.45pm
Seminar:  3.15pm – 5.00pm

Under the chairmanship of Richard Eagleton, Brandextra this session will take a frank look at the industry’s attitude towards customers and how customer care can be improved in the industry by encouraging and training employees to “live the brand” and send the right messages to customers.

The seminars will help you Understand how you can improve your marketing and sales approach

Find out how the industry is responding to changing market conditions

Assess the costs and benefits of utilising new tools, strategies and information