Customer service - the vital third ingredient

Feb. 1, 2017
The country needs new homes and the housebuilders are charged with supplying them. But can utilities support the challenge? Yes, says TriConnex’s technical director Simon Gallagher, with strong regulation, competition and a special ingredient … I have to admit that, despite having worked for one of the biggest utilities in the UK, I have not associated the phrase “brilliant customer ...

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